Shipping FAQs

What are the different shipping options available? We ship out of Newburgh, New York. We ship all orders place before 1 pm EST that day. (See details.)

What is your Same Day Shipping Guarantee?
We guarantee same day shipping of orders placed before 1:00PM (EST) Monday-Friday. (See details.)
Fri, 22 Nov, 2019 at 7:22 AM
When will my package arrive?
We ship out of Newburgh, New York. Orders placed before 1 PM EST will ship out the same day. See our Same Day Shipping Guarantee. Here are some of the more...
Fri, 22 Nov, 2019 at 7:25 AM
What if I am shipping to another country?
We have shipped to 50 countries so far and can't wait to ship to another 50. Click on the link below to see delivery times. International Shipping is no...
Fri, 22 Nov, 2019 at 7:27 AM
Do you offer free shipping?
Yes! Orders above $50 ship free to addresses within the United States! 
Fri, 22 Nov, 2019 at 7:31 AM
We ship to countries outside of the United States. Find out how long it takes!
We have shipped to 50 countries so far and can't wait to ship to another 50. Click on the link below to see delivery times. International Shipping is no...
Fri, 22 Nov, 2019 at 7:33 AM
Who Pays Customs Fees, Duties, and Taxes?
Please note that all shipments outside the United States may be subject to Import Duty / Tax / VAT which are levied once a shipment reaches your country. Th...
Fri, 22 Nov, 2019 at 7:34 AM
How do I ship to PO boxes?
Unfortunately UPS can NOT deliver to Post Office Boxes! If you enter a PO Box for shipping, you will be given applicable US Postal Service shipping options....
Fri, 22 Nov, 2019 at 7:35 AM
Do you ship to APO/FPO addresses?
Yes, we ship via the US Postal Service. Postal orders are delivered 1-5 days after shipping, Monday through Saturday.  Orders shipping to P.O. Boxes and M...
Fri, 22 Nov, 2019 at 7:36 AM
Why does my cart say "No Shipping Methods Available" to International addresses?
We are sorry, we cannot ship products from Kryolan or Ben Nye to International addresses. They can be shipped to addresses in the United States only. We al...
Fri, 22 Nov, 2019 at 7:37 AM
Why can't I select USPS, Air, Priority or International shipping on my order?
Certain items we carry, such as spirit gum and latex, are flammable and considered hazardous materials by the U.S. Department of Transportation. These flamm...
Fri, 22 Nov, 2019 at 7:38 AM